Terms of Service

1. Service provider identification

• Trading name: [maec_legal field=”brand_name”]
• Owner: [maec_legal field=”owner_name”]
• Tax ID (NIF): [maec_legal field=”nif”]
• Address: [maec_legal field=”address” escape=”none”]
• Email: [maec_legal field=”email”]
• Phone: [maec_legal field=”phone”]

2. Scope and acceptance

These terms govern the remote purchase of translation services (including sworn translations) offered on the website www.maec-traduccion.com. The customer declares that they have read and accepted these terms before confirming an assignment.

3. Service description

[maec_legal field=”brand_name”] provides sworn translation services English↔Spanish and other language services described on the site. The exact scope (languages, format, delivery, number of pages/words, urgency, etc.) is detailed in the quote/order confirmation.

4. Contracting process

1. The customer requests a quote by providing the documents to be translated and requirements (turnaround time, format, shipping, etc.).
2. [maec_legal field=”brand_name”] sends a quote/confirmation with the price, turnaround time and specific conditions.
3. The assignment is confirmed upon your express acceptance of the quote (by email, form or the enabled system) and, where applicable, full or partial payment as indicated.
4. The translation is carried out and delivered in the agreed format (digital and/or paper).

5. Prices, taxes and payment method

• Price: as stated in the accepted quote.
• Taxes: where applicable, the relevant taxes will be applied and stated in the quote and/or invoice.
• Payment: via the methods indicated in the quote/confirmation. Full or partial upfront payment may be required if stated.
• Invoicing: an invoice will be issued where applicable.

6. Delivery times

The delivery time is set out in the accepted quote. Delivery times may depend on the legibility of the documents, volume, complexity and availability. If an issue arises that affects the delivery time, [maec_legal field=”brand_name”]

7. Digital delivery

Unless otherwise agreed, digital delivery will be made by email or via the agreed delivery system. The customer is responsible for providing a valid email address and checking the spam/junk folder.

8. Paper delivery and shipping

If the assignment includes a paper format, these conditions apply:

• Required details: first name and last name, shipping address and contact telephone number.
• Courier service: a logistics provider will be used to make the delivery.
• Costs and conditions: these will be stated in the quote/confirmation.
• Issues: in the event of delays attributable to the carrier, [maec_legal field=”brand_name”] will assist with management, without prejudice to the consumer’s legal rights.

9. Customer obligations

• Provide legible and complete documentation and communicate any special requirements (use, authority, legalisation, etc.).
• Check names, figures and critical data in the original documentation. The translation will faithfully reflect the content of the document provided.
• Confirm the delivery format (digital/paper) and shipping details where applicable.

10. Corrections and scope

Unless otherwise agreed, the service includes the translation as quoted. Any subsequent changes to the source document or additional requests (for example, new pages, substantial changes, urgent delivery) may require an additional quote.

11. Right of withdrawal (consumers)

If you contract as a consumer (a natural person acting for purposes outside your trade, business or profession), in distance contracts you have the right to withdraw within 14 calendar days from the date the contract is concluded, unless one of the legal exceptions applies.

11.1. Common exceptions in translation services

For personalised translations and language services, the exception for services already performed or performance started during the withdrawal period with express consent may apply, under the terms provided by consumer regulations. In particular:

• If you request the service to start during the withdrawal period, you may have to pay a proportional amount for the work carried out up to the withdrawal.
• If the service is fully performed within the period and you have expressly requested its start acknowledging the loss of the right, withdrawal will not apply.

11.2. How to exercise the right of withdrawal

To exercise the right of withdrawal, send an unequivocal statement to:

• Email: [maec_legal field=”email”]
• Postal address: [maec_legal field=”address” escape=”none”]

12. Warranties, liability and limitations

• The translation is produced in accordance with professional standards and the information provided by the customer.
• [maec_legal field=”brand_name”] is not responsible for rejections by third parties (authorities, universities, institutions) if they are due to external requirements not communicated or changes in the recipient’s criteria.
• Maximum liability, to the extent permitted by law, will be limited to the amount actually paid for the affected assignment, except in cases of wilful misconduct or gross negligence.

13. Intellectual property and use of deliverables

The customer obtains a right to use the translation for the purposes of the assignment. Resale or mass commercial exploitation without authorisation is prohibited, unless otherwise agreed.

14. Confidentiality

[maec_legal field=”brand_name”] will handle documents and data confidentially, without prejudice to legal obligations or the involvement of providers necessary to perform the service (for example, courier services for paper deliveries).

15. Complaints and customer service

For any issue or complaint, you can contact [maec_legal field=”email”]. [maec_legal field=”brand_name”] will endeavour to resolve it within a reasonable timeframe. If you are a consumer, you may use the official complaints channels available to you.

16. Data protection

The processing of personal data is detailed in the Privacy Policy.

17. Applicable law and jurisdiction

These terms are governed by Spanish law. If you contract as a consumer, the courts and tribunals of the consumer’s place of residence, or those determined by the applicable regulations, will have jurisdiction. In other cases, the parties submit to the courts and tribunals of Alicante.